Help & Guidance
Frequently Asked Questions
• Common Topics
How does physical mail work?
How are profiles verified?
All penpal letters are sent directly through standard postal services to facility addresses. Always include full inmate identification numbers and follow specific facility mailing requirements when writing.
Profiles are submitted by or for incarcerated biological born women seeking sincere correspondence. Each application undergoes complete detail verification prior to directory publication.
What safety precautions are needed when writing an incarcerated person?
How do I list a new profile?
Complete our structured online application with photo and biographical information. Approved listings go live promptly to connect women with respectful penpals across the country.
Still Have Questions?
Our support team is ready to assist with application guidelines, profile status, and penpal program details.
